Payment

All sales are binding and parties who agree to purchase are required to pay in full prior to items being collected or posted. Payments for online purchases are to be made via PayPal secure checkout system. We do not process payments on our website, so any online payments are done in accordance with the Terms and Conditions of Paypal.com.au

Items may also be paid for in store in Bermagui NSW, or via bank deposit as arranged by phone or email using the contact us form on this website.

Please do not disclose your payment information via email or text message.

 

Refunds

All refunds are in accordance with the requirements of NSW and Australian consumer protection laws. Items that have been used in the water cannot be refunded except where required under consumer law.

If an item’s turns up and is not as described or requested please contact us immediately via email and retain all packaging in original condition.

Where customers request a return of any item it is at the discretion of us as to who pays return postage and any further postage for replacement items. This will be assessed on a case by case basis.

 

Disputes

Any disputes will be resolved in the first instance at our discretion. We will comply with Australian consumer law. In the event customers are not happy with our decision they may go to the NSW dept of fair trading and raise the matter. We will negotiate in good faith with the dept of fair trading to resolve all matters in a fair manner.

 

Postage and Shipping

See postage page.